Shipping Policy

For orders of $200 or more, we offer FREE ground shipping to every customer in the United States including Alaska and Hawaii.  For orders outside of the the USA, please contact Bindah via email or telephone for direct coordination of purchase and delivery.  All orders placed after 2 p.m. M.S.T. will be processed the next business day. Please allow a 24-hour processing time for all orders.

Every package is:

  • Hand packed to the highest standards
  • Delivered to doorstep or P.O. Box.
  • Shipping Rates are based on the following tiered rates for under $200.
PurchaseGround2nd DayOvernight
$0-$25$6.95$24.00$45.00
$25.01-$50.00$8.95$28.50$51.00
$50.01-$100.00$11.50$31.50$57.00
$101.00-$200.00$16.00$38.95$67.00
$200.01-UpFree Shipping

Premium Air Services

We offer Premium Shipping Air Services–Next Day Air and Second Day Air for all orders.  Pricing for expedited delivery can be quoted via online email or phone inquiry.

Return Policy Terms and Conditions:

Bindah is proud of the high quality craftsmanship of our hand-sewn and hand-woven beaded artwork. We ensure 100% customer satisfaction on all purchases.  We believe that each piece of art should speak to you, the buyer, and want to ensure you love your new purchase.

If you are unsatisfied with your order, please notify us at [email protected] or call 1-505-553-4684 during normal business hours. Merchandise must be returned within 10 days of receipt of your order. Please provide your name, item purchased, order number (if applicable), reason for return, and e-mail address and/or phone number.  Returned merchandise should include all packaging and be in the same condition as when it was delivered. Return shipping cost will be your responsibility.

We provide careful and proper packing of your Bindah but truly request feedback if merchandise appears to be damaged during initial delivery receipt. A picture may be requested so we can follow-up on carrier damage. If your Bindah is damaged during delivery, a suitable substitute may be suggested and coordinated, but since each piece is truly unique it may not be possible to replace your purchase with a similar item. In this case, a refund will be offered.

Return Options

Via USPS:
Bindah
Attention Returns
PO Box 51626
Albuquerque, NM 87181-1626

Via UPS:
Bindah
Attention Returns
1321 Cuatro Cerros Trl SE
Albuquerque, NM 87123

Customer Suggestions:  We are a small business dedicated to showcasing beautiful products from the talented artisans of Indonesia. We will strive to please and look forward to hearing both pleasing comments to pass onto our artists as well as needed improvements or changes to our lines.

Care and Cleaning Information

A BINDAH consists of hand-sewn glass seed beadwork on hand-woven rattan and Tenganan grass containers. The artwork also includes hand-sewn glass seeded flat purses and wallets with velvet-lined interiors.

Care: Keep all beadwork in a dry area. All beadwork is fairly durable but as with all art pieces, care is needed to preclude damage from rough handling. The glass-beaded containers should be displayed in a stable and level area. When moving a large or heavier BINDAH, carry the art piece from the lower half with both hands. Do not carry any BINDAH from the container lid or upper portion of the art piece.

Cleaning: No cleaning should be necessary except where dust may accumulate on the Artwork. If cleaning is required, two basic cleaning processes are recommended due to the cut of the glass seed beads.

•   The Artwork sewn with rounded glass seed beads (ethnic design) can be cleaned with damp cotton cloth over exterior and interior areas. Distilled water is recommended – no cleaning solutions are necessary.

•    The Artwork sewn with crystal cut glass seed beads (classic elegance design) can be cleaned with feather duster or air blower.

Privacy Policy

Bindah is committed to ensuring customer privacy. The following paragraphs describe the information we collect when you visit this website, as well as why and how we use it. We hope that this information will answer any questions you may have about our online privacy and security policies.

What information is collected?

When you make a purchase from Bindah.com, we collect your name, billing address, shipping address, telephone number, and e-mail address. We utilize your credit card information to make the online purchase but we do not collect your credit card information.

When you fill out a survey, sign up for information, or ask to be added to our mailing list, we collect your name, e-mail address, postal address, phone number, and birth month. In addition, we may maintain a record of your purchases from Bindah.com.  We do not knowingly collect information from children under the age of 18.

How is my information used?

We use the information that you provide to process your order and to answer questions about the status of your order. In addition, we use the information about your product interests to help us improve our online store and your shopping experience.

When you request that your name be added to our mailing list, we use the information that you provide to send your emails and mailings about our products, services, and promotions.

Will my information be shared with third parties?

Bindah does not sell or rent any personal information about our customers to any third party.

How do I remove my information?

If you would prefer not to receive our mailings and/or mailings, please follow the removal instructions at the bottom on the next email that you receive from Bindah.com.
You may also contact us by email or mail at:

Email Contact
[email protected]

Mailing Address
Bindah
PO Box 51626
Albuquerque, NM 87181-1626

Please include your name and address as it appears on the email or postal mail you received from us and indicate ‘Do not contact me by (email) / (mail)’.

What are cookies? Does Bindah.com use cookies?

Cookies are bits of information that are automatically stored on your computer’s hard drive to recognize your preferences in order to make shopping easier. Bindah.com uses cookies to personalize your shopping experience and to keep track of your order as you shop in our online store. Your cookie also allows us to recognize you when you return to our site. Cookies do not store any personally identifiable information, such as your name, address, or any financial information.

You can refuse cookies by turning them off in your internet browser. In order to disable cookies, please consult your browser’s help section for instructions.

How does Bindah.com make sure my order information is secure?

Bindah has taken measures to protect the security of your online order information. We use SSL (Secure Sockets Layer) technology. While we implement SSL technology, you should be aware that no data transmittal transmitted over the internet can be guaranteed to be 100% secure.

Does Bindah.com link to other sites?

For your convenience, Bindah.com may include links to other web sites that are not under our control. Those websites have their own privacy and security policies that you should review. Bindah has no responsibility for those linked web sites.

TERMS OF USE

Please read the below terms carefully because, by visiting this site, you agree to accept these terms. Bindah reserves the right to make changes to this site and to these terms from time to time. When we make changes, we will publish them here.

Copyrights and Trademarks

All of the names, logos, trademarks, images, illustrations, designs, icons, photographs, and written material that appear on our web site are owned or controlled by or licensed to Bindah. These materials are subject to copyright, trademark and trade dress laws. Unauthorized use or reproduction of these materials is a violation of law. You may download or copy the materials on this site but only for your own personal use. Otherwise you may not reproduce, publish, transmit, or make any commercial use of the material on this site.

Non-commercial use

These products and services available on our web site and any samples we may provide to you are for personal use only. We do not offer merchandise for resale.  We reserve the right, with or without prior notice, to cancel or reduce any orders that we believe, in our sole discretion, may result in violation of these terms and conditions.

Disclaimer

BINDAH MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY LAW, BINDAH DISCLAIMS AND WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.